Negative attitudes in the workplace are like computer viruses -- they damage everything in their path. Computers need protection and so do workplaces! If these attitudes are not stopped, the results are devastating, such as intense conflict, reduced morale and decreased productivity. You will learn practical, research-based ways to turn those negative attitudes into positive mindsets. This session will focus on two key areas: preventing negative attitudes from beginning in the first place and sensitively handling negative attitudes among employees once they surface in the workplace. Avoiding and enabling employees with negative attitudes only escalates the situation. Now is the time to manage these attitudes to create high-performing healthcare environments.