Webinar:Crisis Planning Webinar #3 Nimble Thinking: Planning for and Managing Through a Crisis - NAB approved 1.5 hours - #20210824-1.50-A68565-DL
Tuesday, January 26, 2021 (10:00 AM - 11:30 AM) (CST)
It’s hard to build trusting relationships in the work setting that invite genuine conversation, especially when confronted with disagreement and tension! Each staff member possesses a unique perspective that may connect or clash with the opinions of fellow teammates and the ways in which the organization operates. Discontent, misunderstandings, or differences in opinion can severely impact team interactions and can compromise the ultimate success of the organization. This interactive session provides approaches which help staff work towards productive exchanges rooted in a foundation of trust, honesty and transparency. It offers exercises and explores strategies to create a greater sense of confidence in the conversation dynamic. It examines factors that cause uneasiness and a variety of reactions that impede developing and sustaining respectful dialogue. The use of group activities multiplies opportunities for effective interactions that avoid or overcome barriers that hinder successful communication. Learning objectives include: • Examine the barriers that impact our ability to have difficult conversations • Examine the use of root cause analysis in identifying the cause of conversation conflicts • Employ self-reflective practices to overcome potential barriers that interfere with hearing and accepting other perspectives which can assist in evaluating changes in residents’ conditions • Identify skills to overcome impediments in the conversation process and strategies to create more transparent and authentic dialogue
$56.65 for members / $113.30 non-members for individual webinar
No refunds for non-attendance.
You may transfer registration to another person within the same organization
1.5 NAB CEU's Time: 10:00 a.m. CST to 11:30 a.m. CST