Description

This 4-week webinar series is designed to elevate your skills as a leader in the long-term care (LTC) industry. Whether you're an experienced supervisor or just starting in this role, this series will equip you with essential tools to excel in LTC management as an administrator, team leader, or department supervisor. Course Highlights: 1. Delegation of Duties: Learn the art of delegating tasks effectively, optimizing your team's productivity while maintaining quality care. 2. Effective Meetings: Master the art of conducting efficient and impactful meetings that drive collaboration and positive outcomes. 3. Survey Process: Gain insights into the survey process, ensuring your facility is always prepared and compliant with regulatory requirements. 4. Customer Service Excellence: Explore strategies to provide exceptional customer service to residents and their families, enhancing satisfaction and trust. Webinar Sessions: May 15 - Developing Systems for Delegation of Duties May 22 - Constructing Effective Meetings May 29 - Building Successful Survey Processes June 5 - Blueprint for Great Customer Service Target Audience: LTC Department Heads / Supervisors, Administrators, DONs, Administrative Nurses CEUs: One (1) contact hour each session; NAB approved through Proactive LTC Consulting.

This webinar series approved for nursing CEUs through the Kentucky Board of Nursing.