Prepping for Life After COVID: #3 March 11, 2021 - Rebuilding Consumer Confidence-Strategies for Improving Consumer Relations - W2116 NAB Approval #: 20220310-1-A72142-DL
Thursday, March 11, 2021 (1:30 PM - 2:30 PM) (CST)
The general public has never had a positive view of long-term care. The COVID-19 Pandemic has intensified the negative public perceptions and stimulated an increase in the demand for alternatives to long-term placement. Winning consumer confidence requires more than a focus on amenities. Building trust requires a confident, consistent, coordinated team approach to customer care and service. NAB Approval #: 20220310-1-A72142-DL.